23Century.id (URL: https://23century.id) adopts the following Privacy Policy (hereinafter "this Policy") to appropriately protect the personal information of its users and ensure their privacy. We comply with applicable regulations.
Definition of Personal Information
"Personal Information" refers to data concerning a living individual that enables the identification of a specific person based on details such as name, date of birth, address, phone number, or email address. Information that cannot directly identify an individual but can be readily combined with other data to identify that person also falls under the category of personal information. This includes gender, date of birth, IP address, or cookie-generated identifiers.
Data Collection Methods and Categories of Personal Information Collected
We collect personal information from users via our "Contact Us" form or email, solely to the extent necessary for the provision of our services. This includes name, contact information (phone number or email address), the content of the inquiry, and relevant health information.
When you use our services, we may receive information regarding your health status, medical history, diagnoses from healthcare providers, and treatment plan information. This health information is highly sensitive, and we collect it solely with your explicit consent.
We also automatically collect usage information such as browser type, IP address, information from cookies, referring URL, time of access, type of access, and device operating system when users visit our Site.
Purpose of Use of Personal Information
We use the personal information collected primarily for:
- Providing our services (including service descriptions, medical consultations, medical travel support)
- Responding to user inquiries and requests (including identity verification)
- Executing user-required services, such as medical travel arrangements and developing relationships with local partners.
- Managing communication with service providers and collaborative partners (e.g., sharing information with medical institutions in Malaysia)
- Providing information regarding the latest medical services and knowledge, subject to user consent.
- Conducting surveys to enhance services and develop new features.
- Comply with laws and regulations and implement internal legal processes.
- Other objectives related to the above.
Restriction on Use for Purposes Other Than Intended
We do not use personal data beyond the scope of the stated purposes. When changing the purpose of use for personal data, we will only do so if the new purpose is substantially related to the original purpose, or if we obtain the user's prior consent.
Provision of Personal Information to Third Parties
We do not disclose personal data to third parties without the user's prior consent, except in the following circumstances:
- When required by law
- When the protection of an individual's life, health, or property is required, yet user consent is challenging to obtain.
- When it is particularly necessary for the public interest or the healthy development of children, but user consent is difficult to obtain.
- When cooperation with national or local governments is required for law enforcement.
- With user consent (e.g., sharing information with service providers or travel agents)
- In the event of a corporate merger or business separation, personal data may be transferred.
When we entrust the processing of personal data to third parties, we maintain oversight to ensure its proper handling.
Use of Cookies and IP Addresses
Our website utilizes Cookie technology to enhance user experience and improve our services. Cookies are small data files stored on the user's device via their web browser. They enable us to store language settings and previously entered form information to customize the display of web pages.
Our website utilizes Google Analytics, a web analytics service provided by Google, to collect traffic data such as user flows and pages visited. Google Analytics uses cookies. All collected data is managed in accordance with Google's Privacy Policy. This data does not contain personally identifiable information (PII) and is used by us as a reference for service and content improvement.
While users can disable Cookies through their browser settings, some functionalities may not operate as intended.
Protection and Management of Personal Information
We implement regulatory-compliant security measures to protect collected personal information from unauthorized disclosure, loss, and damage. Information obtained through communication channels, such as contact forms, is encrypted using SSL connections and firewalls to prevent unauthorized access and alteration. We also provide data protection training to employees and partners to ensure secure handling.
Disclosure, Correction, Erasure, and Restriction of Processing of Personal Data
Upon a user's request for the disclosure of their personal information, we will verify their identity and endeavor to respond promptly, unless legally prohibited or if such disclosure would prejudice the legitimate rights of third parties.
Should users identify inaccuracies in their personal information, they may request its rectification or update. We will honor such requests upon identity verification, unless accurate information is unavailable or its retention is legally required.
Should you wish to restrict or request the erasure of your personal data held by us, please contact us via our contact form. We will verify your identity before processing such a request. However, we may be unable to delete information if we are legally obligated to retain it.
Personal Information of Minors
The provision of personal information by individuals under the age of 18 requires the consent of their parent or guardian.
Legal Compliance and Continuous Improvement
We comply with applicable laws and regulations concerning the processing of personal data and are committed to its appropriate management through continuous improvement and ongoing review.
Contact Us
For questions about this Privacy Policy or questions about the handling of personal information, please contact us viaContact form Situs ini.